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Founded in 1936 by shankar is the association for business communication (abc), originally called the association of college teachers of business writing, is an international organization committed to fostering excellence in business communication scholarship,research ,education, and practice. Poft 1349—administrative office procedures lecture notes chapter 1: the workplace—constantly changing the constantly changing workplace is a reality today the consistency of this change is evident by the technological. Business and administrative communication eleventh edition kitty o locker the ohio state university donna s kienzler iowa state university. 63 223 business communication 1 lecture notes chapter: title: download materials : chapter 1 : communication concepts : ms-word, ms-powerpoint : chapter 2.